**Company Description****Job Description** Responsibilities**:- Take new cases and follow up on all active cases- Case documentation- Ensure escalated cases are getting traction- Check mailbox to ensure that:- Previous cases are not reopen/ reopen if needed- Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics- Attend workshops and Q&A sessions if needed- Participate in Pilots- Update all trackers requested by the Team Leads**Qualifications** Requirements**:- Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.- Experience on Exchange Online- Experience on SharePoint Online- Managing and troubleshooting Skype for Business Online, Teams and OneDrive- Experience with DirectSyn (AD Connect) setup and configuration- Experience with DNS and how to set up- Knowledge on ADFS- Basic knowledge on PowerShell(basic commands/scripting)- Ability to deploy apps on to Microsoft 365 environment- Ability to build competency in the team to deliver customer requirements- A high level of French fluency and professionalism**Device Specifications**:- Computer that is not joined to another company's domain, neither managed by any remote management - inventory systems or tools- Windows 10 Pro (latest updates installed)- Minimum of 8 GB Ram (16 is recommended)- Core i3 processor (i5 is recommended)- Minimum of 256GB Hard disk (256 SSD is recommended)- LAN (local access network) required- For security requirements, freelancers will not connect to the provided systems and tools using WiFi.- A minimum of 10 Mbps Internet connection with equal download & upload speed (20 Mbps is recommended)- No 3rd-party antivirus software installed- Microphone/headset with background noise canceling (not a phone headset)- Webcam, preferably compatible with Windows Hello Technology**Additional Information**- All your information will be kept confidential according to EEO guidelines.**Why Choose Us?**- We value diligence and teamwork- Be a part of innovation and customer satisfaction to various large organizations