8/29 Hw Qa Coordinator

Our Guadalajara, Mexico Team is growing and we're looking for an experienced QA Coordinator to join our Helpware team.**Specific Responsibilities**:- Supervise the Quality Assurance team to ensure that evaluations are completed in a timely manner- Monitor the performance & workload of the Quality Assurance team to guarantee that quality KPI targets are met, if not exceeded- Participate in regular calibration sessions to ensure adherence to standards set by the client & Helpware- Review results of quality assurance evaluations on a regular basis- Provide analysis & recommendations to Operations, Training, & CSM teams regarding trends & issues affecting quality-related KPIs- Execute initiatives & strategies aimed at improving the overall quality standard- Review quality-related processes to ensure that these are performing at optimum levels- Communicate with Operations, Training, Process Excellence, & CSM teams to guarantee that goals are aligned**Qualification**:- 3-5 Years of QA experience in a call center environment.- Excellent knowledge in MS Excel and/or Google Sheets, working knowledge of other MS Office or Google Workspace apps.- Advanced analytical skills, knowledge of process improvement methodologies & principles is a plus.- Excellent motivational & interpersonal skills, with at least 1 year experience in handling a team.- Above average verbal and written communication skills- Can easily adapt to change, has excellent time management skills.