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**Position Goals & Objectives**:The Account Manager, will work with existing members with more than 10 desks in the territory to ensure they achieve success in their partnership with WeWork, while having a best-in-class experience.
These individuals will become a main commercial point of contact for WeWork customers to lead them through their full customer lifecycle.
AMs will use proactive communication, relationship building, and value-adding initiative to drive increased engagement, satisfaction, and ultimately retention and growth among WeWork's biggest accounts.
They will also function as internal advocates for these businesses, providing ongoing feedback to WeWork's internal teams, helping to drive iterative learnings and improvements across the company.
As such, cross-departmental communication and teamwork is key to deliver a world-class product and experience.- Have oversight of a company's profile, current and future objectives- Truly understand the value of fostering member relationships- Engage with members post-sale, creatively add value throughout lifecycle, and ultimately increase retention, reduce churn and drive sales**Responsibilities**:**_Pre Move-In & On-Boarding_**- Review and understand the Membership Agreement as it applies to each member that you represent- Work closely with Product, Community, Sales, and Operations to ensure product is delivered per deal requirements- Function as the main point of contact for members, for any commercial negotiation**_Post Move-In_**- Provide support to local Community Management teams by working with different departments to prioritize critical items and escalated issues, managing these through to successful resolution- Increase member retention and growth by conducting regular check-in calls and performing quarterly meetings for health checks, pipeline sharing, and growth conversations- Work closely with Product to identify opportunities for improvements- Use Salesforce to track data, and issues