.**Position Overview**:**Key Responsibilities****Client Engagement**:OEngage clients, offering detailed information on HVAC services such as maintenance, service ,1 time cleanings, and our 2 year programsoGather necessary information to understand client needs and provide initial information for maintenance / consultations, 1 time cleanings, and repair services.OEducate clients about our services and available options to meet their needs.**Follow-up and Escalation**:OConduct follow-up communications with clients to answer any additional questions and address concerns.OEscalate client requests for detailed estimations to the appropriate estimation team member.OCoordinate with the estimation team to ensure timely and accurate preparation of estimates for client projects.OCoordinate with service department to ensure timely and quick response time for service calls**Collections Management**:OMonitor client accounts to ensure timely payment of invoices for services rendered.OContact clients with overdue balances to arrange payment plans or resolve payment issues.OWork closely with the billing department to reconcile payments and address discrepancies.**Customer Service and Satisfaction**:OProvide excellent customer service throughout the engagement process, ensuring a positive client experience.OAddress client concerns or issues promptly and professionally, striving to exceed their expectations.OGather feedback from clients to identify areas for improvement and enhance customer satisfaction.**Qualifications**:- Advanced English proficiency, both written and verbal, is a requirement, preferably at a C1 level or higher.- A degree in Business Administration or a related field is preferred.- Previous experience in customer service or client-facing roles.- Flexibility and innovative thinking are highly valued attributes for this role.- Strong communication skills, both verbal and written, with a focus on professionalism and empathy.- Excellent organizational skills with the ability to multitask and prioritize effectively.- Knowledge of HVAC systems and terminology is a plus but not required (training will be provided).- Skilled in Data Entry.**Benefits**:- Competitive salary commensurate with experience.- Benefits package required by law.- Opportunities for career growth and professional development within a growing company.- Positive and supportive work environment with a focus on teamwork and collaboration.- Potential productivity bonuses.**Descripción del puesto**:Estamos buscando a una persona bilingüe, proactiva y con experiência en servicio al cliente para unirse a nuestro equipo como Asistente Administrativo enfocado a servicio al cliente. En este rol, serás el primer punto de contacto para nuestros clientes para brindar información sobre nuestros servicios. Tendrás que interactuar con nuestros clientes a través de teléfono, WhatsApp y correo electrónico, asegurando una transición sin problemas hacia nuestro equipo de estimación y/o coordinación