Analista De Desarrollo Organizacional

**TRAINING COORDINATOR****Essential Duties & Responsibilities**- Responsible for developing, updating, and the implementation of impactful training materials, manuals, aids, and initiatives while ensuring its accuracy- Conducts new-hire classroom training on systems, support tools, processes, and policies- Update or develop cross training materials for existing agents, train existing agents on these new topics or refresher topics and assist with scheduling tier trainings- Manage and mentor trainers.- Develop and maintain assessments that link to training materials and objectives.- Measuring the effectiveness of training sessions and preparing individual or team progress reports- Perform or assist with operations as required to maintain workflow and to meet business needs.- Perform any range of special projects, tasks and other related duties as assigned**Education & Experience**- 2 -5 years of training experience in a call center environment- Proven Presentation and facilitation skills and hands-on experience- Expert knowledge of Operating systems, such as Microsoft Word, Excel, and PowerPoint- Proven success as an effective trainer in a call center environment- Proven success in development of training materials and modules**Knowledge, Skills & Proficiencies**- Works well independently and in team environments- The incumbent must be able to work extended and flexible hours- Able to multitask, prioritize and manage time efficiently- Strong verbal and written communication skills- Excellent leadership, team building, and managerial skills- Knowledge of PCI regulation- Familiarity with learning management systems, such as Google Classroom, Blackboard- Detail oriented, strong organization, time management and multi-tasking skills- Bilingual in English and Spanish requested**Salary**: $5,000.00 - $5,500.00 per week