The Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.
Responsibilities: Conduct client verifications, account related inquires, processing transactions and cross sell an expansive set of products and services to existing and new clientsResolve inquires and manage client issues based on empowerment grid including but not limited to: waiver of late charges, interest charges, annual fees and write-offs, banking fees, charges for all cards and ready credit products to prescribed limitMake recommendation for temporary line increase, as necessaryDevelop and maintain detailed knowledge of an expansive set of products and service offeringsEscalate potential fraud cases to the Fraud department and sign on behalf of the bank, if neededFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of relevant experienceBasic level experience in a related role (combination of education/experience)Effective written and verbal communication skillsInfluencing and relationship management skillsProven ability to creatively solve problems Education: Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Realizar un análisis robusto en cada una de las alertas generadas por los diferentes sistemas de prevención de fraudes, con el fin de identificar de manera oportuna la existencia de riesgo financiero. Notificar al Supervisor los casos de posible riesgo, en los cuales no se logre la confirmación con el cliente. Efectuar bloqueos preventivos a aquellas cuentas que cumplan con los criterios de riesgo establecidos en el área. Identificar patrones de uso atípicos que generen un riesgo para nuestros clientes y para Citibanamex. Registrar en el sistema de gestión cada uno de los casos trabajados y la solución de los mismos. ------------------------------------------------------
Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
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