Analyst Customer Application Support-Mexico

**_About Kennametal_**

**Responsabilities**:

- Entering requests in case management to develop better data for improving the customer technical experience;
- Learn and use all systems available for supporting requests, SAP, cross reference spreadsheets and databases, CAS group files and drawing warehouse;
- Perform mostly routine tasks and projects;
- Prepare standard reports and assist in more complex analysis;
- Operate systems and use technology within learned field;
- Assist in more complex projects.

**Requirements**:

- High school diploma or equivalent; technical or higher education is a plus;
- 6-7 years of experience with metal cutting machining;
- Previous experience in technical support or similar role;
- Excellent verbal and written communication skills;
- Ability to effectively problem-solve;
- Advanced english (speak and write);
- Advanced spanish (speak and write);
- Availability to work home office (have good internet).

Equal Opportunity Employer