**Position**:
Applications Engineer II (Remote)
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
The Applications Engineer II provides support on production and handling incoming incidents. Works with the technical team, and with the end users of Oracle Applications.
**What You'll Be Doing**:
- Working in production support and associated tasks like monitoring of the individual queues, ticket updates as per SLA, working with stakeholders to take the tickets forward and provide effective resolution.
- Maintaining and providing production support for the existing systems as needed
- Engaging with various stakeholders to provide updates for tickets.
- Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams.
- Building and maintaining a document repository with global partners
- Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary.
- Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team.
- Provide on-call production support.
**What We Are Looking For**:
- 5-7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience.
- Implementation and support
- 3+ years of Experience debugging Oracle PL/SQL and writing advanced-level queries, specifically in Oracle PL/SQL.
- Ability to solve complex problems; takes a new perspective using existing solutions.
- Excellent verbal and written communication skills; must be fluent in English.
**The Skills That Will Help You Succeed Even More**:
- Experience in Oracle warehouse modules or another warehouse ERP.
- Knowledge of Kotlin or Java.
**Work Arrangement**:
Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.
LI-FS1
LI-Remote
**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow's Employee Discount Program
- Growth Opportunities, and more!
Please be sure to include all work history on your resume including temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity, or national origin. (EEO policy Mexico)
**Annual Hiring Range/Hourly Rate**:
$48,658.33 - $59,583.33 MXN Monthly
**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**:
Full time
**Job Category**:
Information Technology
