**WHAT YOU'LL DO**:- Establish relations with customers to collect payment while maintaining quarterly targets- Resolve collection disputes utilizing appropriate leverage and procedures to successfully influence payment- Develop strategies and provide recommendations on actions for escalated cases related to customer disputes and non-responsive customers- Work with the Sales and Customer Success teams to jointly support the customer in any concern that could put timely payment at risk- Efficiently communicate with Hootsuite's billing department- Review amounts recommended to be uncollectible- Manage reconciliation of accounts and customer records- Support the Sales Organization with onboarding of new customers**WHAT YOU'LL NEED**:- Currently enrolled in business, accounting or finance education- Understanding of billing, collections and receivable procedures- Proficient in MS Excel- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects**Por favour asegúrese de que su currículum y su solicitud estén en inglés.****WHO YOU ARE**:- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.- Curious. You are always learning and seeking ways to make things better.- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.In all we do, our six guiding principles light the way:**Step Up**: Show the world what it looks like to live and work by these guiding principles. #StepUp**One Team**:Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe**Customer Obsessed**:Focus relentlessly on helping our customers succeed. #CustomerObsessed**Go Fast, Be Agile**:Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile**Play to Win**:Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses**Neighbours & Allies**:Give back to our communities and be an ally. #SocialForGood #Allies