.GDL Connect is a US company with a Nearshore operation in Guadalajara, Mexico. It specializes in Mortgages, Real Estate, Insurance, and other business solutions.The mortgage assistant takes ownership of residential mortgage loan files after origination and works to fulfill the requirements to advance them to closing. This includes obtaining, reviewing, assembling documentation, preparing, and submitting files. Works closely with customers, Loan Officers, and internal and external partners providing a high level of service professionally.**Functions**:- Review new files within 48 hours of receipt and verify compliance documents were issued within the proper time frame. Notify the appropriate staff member if additional documentation or information is needed- Maintain a pipeline of 25 or more loan files- Order all necessary documents to satisfy AUS findings, investor and agency requirements- Verify, Review and track all requested documents in Encompass- Review documentation received within 24 hours of receipt and follow up in the event of discrepancies or omitted data. During documentation review, if any discrepancies are identified immediately notify Loan Originator or appropriate team member- Use documentation to perform functions, such as calculating verified income or verifying assets, and update Encompass accordingly.- Review, organize and prepare loan for underwriting submission.- Clear any approval or suspense conditions as outlined by the underwriter, or closer- Ensure that all appropriate closing documentation is in the loan file (i.E. title documentation, homeowners' insurance & third-party invoices). Documents are to be reviewed within 24 hours of receipt and communicated with Loan Originators- Loans are to be processed to meet purchase contract deadlines and rate lock expiration dates- File submitted to closing department upon obtaining CTC - approval milestone.- Assist other processors, Underwriters and Closing departments as needed.- Respond to customer inquiries and other related parties on a transaction as determined by Loan Originator- Assist with the clearing of post-closing conditions received to avoid any financial loss- Knowledge of current state's regulatory lending laws and requirements.- Experience using Government sites for VA and FHA files to place orders and obtain case numbers- Maintain a focus on enhancing customer service skills and knowledge- Ensure KPI's are met set forth by the branch manager or corporate processing manager- Maintain quality and data integrity of all loan files- Perform other duties as assigned- Stacking the file according to stacking order for easy Underwriter access to forms- Interact with Brokers and Loan Officers to make sure the file is complete and moved into Underwriting as quickly as possible- Issue compliance package with regulations- Perform new loan set-up on residential mortgage loans (FHA, VA, Conventional, Purchase, Refinance, etc