.Biosense Webster, Inc., a member of the Johnson & Johnson Family of Companies, is currently recruiting for an ACAS Program Specialist, based in León, Guanajuato for a certain time (8 months to 1 year).The Cardiovascular & Specialty Solutions (CSS) Group, part of the Medical Devices sector within Johnson & Johnson, consists of four diverse businesses including, Biosense Webster (BWI), Cerenovus, and Mentor. The CSS Group serves a diverse base of customers in Electrophysiology (EP), Neurovascular, and Surgical and Non-Surgical Aesthetics.The Associate Clinical Account Specialist (ACAS) position is a 6-9 month training position for those with little to no electrophysiology (EP) experience. Upon successful graduation from the program, the ACAS will be promoted to a Clinical Account Specialist (CAS). As a CAS, the candidate will provide expert clinical product and technical assistance and training to physicians and EP lab staff on the effective use of BWI's systems and catheter equipment (e.G., The CARTO System, associated software modules and RF generator) during case procedures within an assigned geography. The expectation is that this work leads to meeting and/or exceeding business goals. In this role, you'll be responsible for:Attend all portions of the ACAS fellowship training program without exception.Understand the dynamics of an EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.Assist sales in making sales presentations to customers. Demonstrate proper use of products to customers.Make regular visits to customer locations to gather company product information and market conditions.Provide technical support for upgrades and other special service programs to support field service activities.Develop customer and product focused technical packages. Provide technical analysis and documents as the need arises.Follow up with customers to resolve any issues of using products and ensure satisfaction. Answer customer questions.Facilitate understanding of clinical trial data.Prioritize and appropriately respond to requests in a high-stress environment.Maintain composure and problem-solving focus during stressful interactions.Respond daily to requests by email and voicemail.Drive teamwork and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.E. TM and other CAS), as well as the support team (i.E. field trainers) and other internal and external partners. QualificationsRequirements:A minimum of a Bachelor's degree is required, preferably in one of the following areas: (biomedical engineering, nursing or other health care related degree) or a minimum of 2 years of related professional experience (engineering, or healthcare setting).Proficiency in English is required.Current or previous cardiovascular and/or electrophysiology experience is preferred.Knowledge in Biosense Webster field organization is preferred
