Associate Manager Brokerage Operations

What The Candidate Will DoEstablish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses.Ensure CSRs and Team Leaders achieve their goals and meet day to day operations' needs.Source, coordinate Capacity assignment according to Customer's requirements and needs with Procurement/Capacity team that meet the financial and service expectations of Uber freight.Monitor team's performance.Secure and request automatization of rates in TMS.Ensure carrier performance meets customer expectations- Capacity internal performance metrics.Make strategic transportation & volume commitment decisions with the Capacity and Sales team that positively impact Transplace profitability and/or customer costs.Communicate service issues to customer or UF management.Demonstrate ownership of assigned segments of business.Analyze customer and carrier data, to identify cost saving opportunities.Assist on onboarding processes.Oversee team assigned to the position and monitor service across different zones/accounts.Track volume and revenues on a weekly basis (Scorecards).Oversee and correct service issues with customers.Basic Qualifications2 - 3 years' experience on LogisticsAt least 1 year managing personnelMicrosoft Excel - knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulasBachelor's degreeAdvanced Spanish and English written, oral, and presentation communication skillsPreferred QualificationsLogistics Expertise - Understand import and export operation basics, function of the Elogs and fuel.Reporting and Analytics - Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and/or customer contacts on the information contained within the report.Microsoft Excel - knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables, and advanced formulas.#J-18808-Ljbffr