Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Associate Website Designer.
Join Us as an Associate Website Designer and Jumpstart Your Career in Website Design! Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or Wordpress, have a background in customer service, are a problem solver and have a knack for creating engaging content, then Cloudbeds is looking for you!
This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team
Location: Remote
Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC
What You Will Do:Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLAManage all records and upkeep all task management systems related to websites servicesTaking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designersGathering property details and website requirements then organizing the information for the website designer's referenceProactively communicating with customers and providing timely updates on the project progressManaging multiple account timelines, completion of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customerOverseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirementsAssisting the customer in acquiring domain names, updating domain settings, and publishing websitesAssisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builderInvestigating website errors, cases, or supporting, researching, and suggesting website support process improvementUsing a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customersWorking with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice callResolve, handle customer complaints, and ability to handle deadline-driven pressureHandling the creation of landing pages or single page websitesManaging internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concernsUsing tools (AI) to create visual elements or content that are in line with our customers' brandingProofread content and correct errorsStaying up to date with website trends and website development techniques that are most most effective in engaging consumersKey Competencies include: Creative, has a keen eye for design, and high attention to detailEffective execution of several website updates with varying processes in a timely mannerEffective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their successAble to lead and collaborate with a diverse team of different personality typesOpen to general changes, improvements and process updatesHighly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around youYou'll Succeed With: Experience with Website Design Builder or Platform like Wix, Squarespace, GoDaddy, or Duda preferredExperience with Adobe Photoshop or Canva preferredExperience with using AI for text content creationFluent EnglishExcellent customer service - Passionate about meeting customers from all over the world and happy to provide them genuine customer serviceExcellent communication skills and a positive attitudeExcellent problem-solving skills and emotional managementExcellent internet/wifi connection
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