About AXA Group OperationsUnder the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the following divisions:Group CIOGroup Technology OperationsGroup SecurityGroup Emerging Data & TechnologyGroup Procurement & SourcingGroup Operations TransformationStrategic Programs, Group Operations FinanceGO General Secretary and RisksAXA GO BO (legal entity: AXA Business Services)AXA Group Operations operates across more than 15 countries and comprises around 7000 staff members.Role PurposeRelationship ManagementEnsures a close relationship management with Product teams and Entities, focused on Product specificities and serves as a key contact for GO product teams.Regularly collects customer requirements and feedback to ensure improvement and contribute to product roadmap.Collaborate with the product development teams to bring business requirements of the Entities.In synchronization with the Account Manager, manage and follow up product related escalations by the local Entities in collaboration with the Product and Service Delivery and Service Management teams.Provide advisory & consulting (Contribution/Help on program/project/issues).Product lifecycle contribution – local contextFrom a product perspective, understand the GO & Entity Tech, Data and Security Program strategy & Product Family roadmaps and how this translates into local context.Contribute to identify interdependencies within GO programs, GO / Business projects, and Product Families and feed into the Product lifecycle process.In collaboration with Product teams and Account Managers, promote GO Products in the Entities and support the Product adoption, de-commissioning and refresh where needed.Support GO / Entity's Product technical debt management and escalate where needed.Help Entities to understand Product licenses coverage and licenses models.Support and explain non-functional aspects such as contractual management, target operating models, service levels and compliance requirements.Volume and Price item activitiesSupport the Account Manager in the Product volume alignment processes.Work with the Product teams to undertake a volume trend analysis and ensure a sanity check of the data.Support Product Team(s), Finance and Account Manager with the explanation of products price items.Leadership CapabilitiesBusiness and functional skillsStrong knowledge of specific Product family GO strategy, Tech and Data roadmap, objectives, organisation and policies.Deep understanding of the AXA GO Product catalogue.Good understanding of insurance business needs/challenges of the Opco.Client focused and service minded with strong business & commercial thinking.Understanding of local regulation and imperatives on Risk and Control, Legal and Governance, Compliance and Data Privacy regulations.Understanding of the Product pricing model.Strong understanding of GO Operations activities project/program delivery.Interpersonal skillsExcellent communication skills, with the ability to build trustful relationships at all levels.Excellent listening and strong communication and presentation skills.Very strong collaboration skills.Capacity to speak up assertively.Strong team player, including ability to work in multi-cultural teams.High motivation and ability to work under pressure and autonomously.Excellent English communication level.Leadership skillsProven capacity to lead the change in a context of transformation.Capacity to take ownership towards concrete results.High level of personal accountability and strong commitment.Strategic VisionEffectively communicates the GO vision & goals regarding Product families.Education & ExperienceStrong IT background.Experience of working in a complex global Organization.Good understanding of Group Operations Governance.Good understanding of GO financial, project and product processes.
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