The Doc Support Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.
**Responsibilities**:
- Individuals in this job family are involved in providing day-to-day operational support to an aligned business
- Activities include implementation support, administrative and operations coordination for the various products, programs and services offered by the business.
- Serve as liaisons between operations staff, product managers, relationship managers, portfolio managers, custodians, and clients.
- Supports activities dealing with record/documentation maintenance, storage & retrieval, account opening, imaging and administering/maintaining client accounts.
- Follows established procedures to complete complex assignments under limited supervision.
- Assists in resolving problems that require mínimal investigation or research.
- May have direct interaction with Senior managers, to disseminate or explain information..
- Trains new hires within work unit.
- Duties include Workflow Management and interaction with other departments, as well as basic analysis and research.
**Qualifications**:
- 1-3 years relevant experience
- Demonstrates technical/administrative expertise.
- Understands how duties relate with others in the team/unit and how the unit Integrates with others in accomplishing the work of the function
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
PARA LA POSICIÓN REQUERIMOS:
- Bachillerato o equivalente Concluido
- 2 años de **experiência en ramo operativo, contable, administrativo, financiero.**:
- ** Habilidades de redacción** / **Conocimientos contables** deseables /**gran capacidad de análisis.**:
- Paquetería office:
- ** Excel intermedio, manejo de fórmulas, tablas dinámicas**:
- ** Access intermedio, exportación e importación de bases, cruces y filtros.**:
- Manejo de Outlook, envío de correos y administrar carpetas de acuerdo prioridades
- Trabajo en equipo.
- Trabajo bajo presión.
- Comunicación efectiva.
- Tolerancia al cambio y a la frustración.
- Analítico
- Inglés básico (read)
EL OBJETIVO DE LA POSICIÓN ES:
- ** Realizar monitoreo y/o ejecución de procesos Operativos y Contables.**:
- Conciliación de cifras contables y/o operativas, extracción de reportes y bases de datos para su análisis.
- Elaboración de reportes regulatorios, operativos, Indicadores
- Ejecución de procesos conforme a los manuales establecidos y con el debido apego a controles
- Ejecución de actividades a su cargo en tiempos definidos y bajo convenio de servicio.
- Mitigación de Riesgos en procesos operativos y/o Contables
- Identificar y reportar desviaciones y nuevos riesgos.
- Seguimiento a planes de remediación según aplique.
- Generación de reportes a solicitud de auditoría y gerencias de Producto.
- Documentación de procesos y aplicación / generación de controles con apego a regulación, políticas institucionales y estrategias vigentes
LA MODALIDAD Y HORARIO DE LA POSICIÓN ES:
- EDIF. TECNOPARQUE-AZCAPOTZALC
- SITIO
- De LUNES a VIERNES
- De 9 a 18 h
- ** Disponibilidad de horario, ocasional se requiere laborar días festivos oficiales o descansos con PHE y para poder presentarse en Corporativo Revolución**Job Family Group**:
Operations - Core
- **Job Family**:
Document Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting