.Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).This position requires on-site floating presence at multiple Prime Healthcare locations within the North Orange County-Los Angeles area during assigned work schedule.Shifts: Must be available to work a full-time flexible schedule (40 hours per week) to cover shifts during the hours of 8am - 8pm, dependent on business need.Days: Sunday, Monday, Thursday, Friday and Saturdays (Weekends Required)Off: Wednesday, ThursdayLA Facilities: Centinela Hospital Medical Center - Inglewood Ca. (Primary)Sherman Oaks Hospital - Sherman Oaks Ca. (Primary)Encino Hospital Medical Center - Encino Ca. (Primary)San Dimas Community Hospital - San Dimas Ca.OC Facilities: Garden Grove Hospital -Garden Grove Ca.Huntington Beach Hospital- Huntington Beach Ca.La Palma- La Palma Ca.West Anaheim Medical Center- Anaheim Ca.Inland Empire: Montclair Hospital Medical Center- Montclair Ca.Chino Calley Medical Center- Chino Ca.Essential Duties & Responsibilities:- Perform face-to-face interviews with patients at a client site to determine eligibility for financial assistance. This will require bedside, in patient rooms- Handles high volume of caseloads of patients that need to be screened financially and medically for assistance- Act as an advocate for the patient, but also serves as a liaison to other colleagues, client hospital personnel, and government agency staff in a collaborative effort to establish eligibility coverage for future or incurred medical expenses- Provide superior customer service and maintains a professional image- Meet or exceed established productivity, quality, and revenue metrics- This position will be needed on-site at multiple Prime Healthcare locations within the North Orange County-Los Angeles areaMinimum Qualifications & Competencies:- High school diploma or GED- Fluent bilingual in English and Spanish- Ability to work a flexible full-time schedule (40 hours per week) during the hours of 8am-8pm to cover a variety of shifts and locations within the North Orange County-Los Angelas area, based on business need.- 6+ months of experience in a customer service role, interacting directly with customers either in-person or over the phone- Exceptional time management skills with ability to multi-task and prioritize workload, ensuring achievements of quality and performance metrics- Ability to handle sensitive information and maintain HIPAA compliance