.**All roles at JumpCloud are Remote unless otherwise specified in the Job Description.****About JumpCloud****About the Role**:**Responsibilities**:- Set up new and renewal customer orders in Salesforce and properly document contract terms to be used for billing purposes- Assist in manual billing arrangements, including any new arrangements or reporting requirements due to new and evolving business models- Identify any issues that arise from inaccurate orders and escalate to the revenue team for their review- Assist with submission of invoices and credit memos to customers as needed- Post daily customer payments by recording cash, checks, and credit card transactions- Respond to customer inquiries regarding billing questions and discrepancies and provide clear written or verbal communication to resolve the issue- Proactively monitor customer account details for non-payments, delayed payments and other irregularities and collaborate with internal teams to develop outreach strategies for past due balances- Initiate collections on past-due accounts- Effectively communicate with the Sales, Operations, and Finance teams- Other ad hoc projects as assigned**Required Skills**:- Bachelor's Degree in Accounting/Finance or related field- 3+ years' experience in billing and accounts receivable can substitute for educational requirement- Experience with NetSuite and/or Salesforce CPQ a plus, but not required- Intermediate to Advanced Excel skills- Strong analytical skills and ability to problem solve, both from a billing process and systems perspective- Strong analytical, organizational, verbal and written communications, and interpersonal skills- Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment- Enthusiastic attitude and willingness to jump in and help out as needed- Flexibility and adaptability to navigate frequent changes and build and improve processes in a fast growing companyLI-JJ1**Where you'll be working/Location**:JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.**Why JumpCloud?**If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.One of JumpCloud's three core values is to "Build Connections