.Parchment, recently acquired by Instructure, is a Scottsdale, AZ based software-as-a-service education company. Our mission is to unleash education credentials by unlocking the critical data they embody. We are fundamentally changing how transcripts and other education credentials are moved and used. Our customers include more than 10 state departments of education, nearly 9,000 schools and universities and hundreds of thousands of individuals who trust and rely on Parchment software to manage and deliver millions of transcripts and other student records each year.The Business Analyst is responsible for overseeing the planning, requirements analysis, implementation, and tracking of implementations of Parchment software for higher education clients.**What you will be doing**:- Manage small implementation projects and contribute to large projects- Defines and documents internal and external business functions and processes.- Reach out to clients to deploy tools that interact with our system- Acts as liaison between internal and external users to ensure optimal operational performance.- Provide member support throughout the project and project completion documentation.**What you will need to know/have**:- Aptitude and desire to solve problems- Experience with project management and client-facing projects- Comfortable with written and verbal client communication- Ability to manage multiple projects at once- Proficient in MS Office apps, Project Management Tools- 4 year university degree or equivalent experience.- Experience with SalesForce- Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.- Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.- Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.- Lead: Positively influence others to achieve results that are in the best interest of the organization.- Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.- Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.- Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem