.About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.**Job Description**:**Job Track Description**:- Requires formal education with expertise in a professional, sales, or technical area.- Performs technical-based activities.- Contributes to and manages projects.- Uses deductive reasoning to solve problems and make recommendations.- Interfaces with and influences key stakeholders.- Leverages previous knowledge and expertise to achieve results.- Ability to complete work self-guided.- College or university degree required.**General Profile**- Performs routine assignments.- College or university degree required or equivalent work experience providing exposure to fundamental theories and concepts.- Develops skills by performing structured work assignments.- Uses existing procedures to solve routine or standard problems.- Receives instruction, guidance, and direction from others.**Functional Knowledge**- Requires a conceptual understanding of theories, practices, and procedures.**Business Expertise**- Applies general knowledge of business developed through education or experience.**Impact**- Impacts the accuracy of own work.- Follows standardized procedures and practices to achieve objectives and meet deadlines.**Leadership**- No supervisory responsibilities.- Responsible for developing technical contributions.**Problem Solving**- Uses existing procedures to solve standard problems.- Examines information and standard practices to make sound judgments.**Interpersonal Skills**- Exchanges information and ideas effectively.**Responsibility Statements**- Attends meetings to record needed changes in service delivery processes and systems.- Collects data from customers relating to systems and reports issues impacting service delivery.- Documents basic business functional requirements.- Obtains clarification from stakeholders for service delivery and/or system change needs.- Assists with the collection of data required to compile project definitions and cost assessments.- Helps to create project cost estimates by calculating work hours and required resources.- Collects Service Level and Operating Metrics data for business operations reports.- Develops basic knowledge of operating processes, user-based systems, and governing regulations.- Performs other duties as assigned.- Complies with all policies and standards