.Move Beyond! To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go!Role IntroductionCathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team in Mexico City, MX. The successful candidate will assist with the operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay Service levels and regulatory requirements. They will ensure the highest standards of safety during ground handling of the aircraft and to achieve on-time-performance. They will provide support to port management to drive service excellence and delivery of the cargo services strategy.OverviewSafety, Security and ComplianceOversee and help ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirementsUndertake quality check programmes established by Head Office and participate in audits as requiredSupport the Emergency and Accident role as requiredMay be designated Operational Duty Holder for the station as requiredCarry out the responsibilities of a local Dangerous Goods Coordinator as per agreed guidelines.E&AEmergency and Accident and Crisis Response responsibilities as requiredKey ResponsibilitiesCustomer ServiceSupport cargo reservations and bookings whilst providing exemplary customer serviceProvide timely vendor notification for on-time and delayed flightsProvide timely shipment status updates to customersHelp to manage Ground Handling Agent performance and provide guidelines and instructionsSupport the established performance targets through operational oversight and participationAdministrative SupportPrepare flight documentation for crew and CustomsCheck and review post flight documentationPrepare post flight reports in a timely and accurate mannerProvide freighter catering uplift and last minute changesCoordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provisionCoordinate and manage cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipmentsCommunicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc