Carrier Billing Specialist I

Posted Tuesday, October 15, 2024 at 6:00 AMPURPOSEThe Carrier Billing Specialist I will be responsible for processing, researching, and auditing carrier and customer invoices using our proprietary accounting software. This individual is responsible for ensuring all daily required tasks are completed in accordance with department policy and procedure guidelines as well as any additional customer-specific SOPs. Additionally, the Carrier Billing Specialist I will assist with customer rejected invoices, general ledger coding, and customer and carrier system rule creation. This individual will also conduct regular reporting using Microsoft Excel to assess the unbilled invoices for a customer's account.ESSENTIAL DUTIES & RESPONSIBILITIESProcess invoices within Carrier Payment queuesCoordinate internally with team members and interdepartmentally to meet/exceed departmental requirementsCommunicate with internal staff, operations managers, and external carriers to ensure proper invoice resolutionInvestigate problems applicable to potential system issues and report to managementProvide phone support to operations, customers, and carriersAssist with addressing standard requests submitted to the department emailIdentify and incorporate opportunities for process improvementREQUIRED KNOWLEDGE/SKILLS/ABILITIESExcellent verbal and written communication skillsProficient in Microsoft OfficeProblem-solving skillsDetail-orientedOrganizational skillsFamiliar with standard concepts, practices, and procedures within logistics industry preferred#J-18808-Ljbffr