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As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.
What will your day consist of? Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash-flowSending consolidated account statements to our AP contacts, who are usually part of centralized teamsLogging the disputes raised by the customers and following up with internal and external stakeholders for resolutionConducting critical calls with different Order Management groups, in order to review the status of the disputes, negotiate and agree on resolution timelinesHaving Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliationsFollowing up with Customers' Requestors (POs' creators) in order to obtain a faster resolution on different cases.Communicating and having a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate financial decisionsEscalating up to Director and VP level the cases without a clear resolution pathLeading and/or participating in business enhancement projects across countries/regions.Join us if you have: Bachelor or master's degree in Finance, Administration, business, economics or similarAdvanced English language skills, knowledge of additional languages will be a plus2-4 years of experience in collection, customer service, accounts payable or receivableUnderstanding of collection strategies and financial concepts.Good communication, negotiation, and conflict resolution skills.Ability to build relationships across teams and culturesUnderstanding of Quote to Cash process.Your additional benefits package:
Life insuranceMajor Medical InsuranceSavings Fund10 paid holidays in your first yearRestaurant and food vouchersOther flexible benefits (Medical services for family, Dental Plan, Fitness Programs)Vendors discount program (Restaurants, cinema, clothing, and other)Job - Finance
Schedule - Full time
Shift - No shift premium (Mexico)
Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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