.No Relocation Assistance Offered #162978 - Del.Miguel Hidalgo, Mexico City, MexicoWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!About the Role:The Logistic Deduction Analyst will be responsible for monitoring and reviewing deductions Logistics (e.G. Shortages & Vendor Compliance), communicating to Logistic/Commercial CDT's, Customer Alliance any missing support for deduction open items and clear credit notes vs proper deduction. Also analyzing and solving customer payment, Collection, Credit Management and Deduction management exceptions.What you will do:Monitor key performance metrics to measure the quality and efficiency of Deductions (Logistics) and Reporting processes.Lead the month end process: measure monthly performance against KPIs, prepare summary of commentary, closing meeting slides, Collections, Disputes/Claims Status avoiding impacts on bad debt reserve.Correspond with customers, CDO and Credit to Cash Local Team regarding past due balances to resolve credit hold situations and involve CDO/CAM if Revenue/Logistic Analyst is unable to get information from customer.Determine and recommend new strategies within the Reverse Logistic Process for customers.Handle customer requests and escalation to local teams (CDO, CS&L, Local C2C).Assist with deduction resolution and coordinate with local team as required.Request approval to move status related to Logistics Deductions to a Collectible Status.Prepare Logistics Deductions Claims and then monitor progress.Conduct monthly Collaboration Meetings with CAM related to Logistics status.Escalate with Local CDT Finance.Revisit the Dispute Package Process to ensure accuracy.Follow up on disputes sent to the Customer (AP)/to have the payments back.Use Customer Portal to monitor the Status.Conduct Meetings/Calls with AP/Customers.Engage in continuous cross-functional collaboration (Customer Alliance, C2C, O2I & CDT).Define Roles & Responsibilities.Acquire Customer Business Knowledge.Document Workflows for C2C processes.Track end to end order process (manually).Validate shortage and vendor compliance deductions