.Why should you join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.What's the opportunity?We are looking for a Chargebacks Analyst based in Mexico, Uruguay or Brazil to join the Payments and Fraud team. The ideal candidate will join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies.What will you be doing?Processing and disputing credit card chargebacks and inquiries to recover funds - including investigations of chargebacks and communications with external partnersAnalyzing information, thinking through difficult problems, and making critical decisions based on limited informationTracking and providing statistics on chargebacks for the Finance Management TeamTracking and maintaining fraud incident reports and other related analysesMaking certain that all chargeback activities are handled in accordance with regulatory requirementsReporting on Fraudulent vs Service related chargebacks, actions taken, and results obtainedCommunicating with our Payment Processors on our external partner's queriesCompiling the figures from various databases to build the team's monthly chargeback report.Validating chargeback reports by utilizing internal and external software systemsProviding team members with transactions reviewed by them that have come back as fraud chargebackWhat skills do you need?Bachelor's degree in administration or any other related field (in process or completed)3+ years of administrative or back-office experience, preferably in a multicultural environmentExperience and knowledge of chargebacksFluent in English and Spanish is a mustStrong Excel skills, ability to handle large amounts of data, and create reportsHigh attention to detail and excellent analytical skillsAbility to adapt to change quickly and multi-taskSystematic and well-organizedWhat happens after you apply?Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us