Charity Representative (Customer Service)

**Job Title: Charity Representative (Customer Service)**

**Objective**:
Are you a cheerful person who loves assisting others? Join our team as a Charity Representative and help donors complete their gifts while providing exceptional customer service. Make a positive impact while growing your skills!

**Responsibilities**:

- Effectively serve donors and respond to their inquiries.
- Record all donor information accurately in the system.
- Handle incoming calls while maintaining strict quality standards.
- Provide correct, accurate, and thorough information.
- Obtain and assess all relevant details to handle donor requests efficiently.

**Profile - Knowledge, Skills & Abilities**:

- Exceptional interpersonal and customer service skills—a natural at building connections.
- Confident and effective communicator who consistently receives positive feedback.
- Positive, self-motivated, and eager to learn daily.
- Strong written and verbal communication skills, with excellent spelling and grammar.
- Quick learner with strong computer skills (typing more than 30 WPM in a Windows environment).
- High emotional intelligence, able to stay composed under pressure.
- Strong commitment to work schedule adherence and a stable career history.

**Qualifications**:

- Advanced or Native-level English required.
- Preferably 1+ years of experience in a similar role.
- Familiarity with legal terms and jargon is a plus, but not required.

**Schedules**:

- 6:00 AM to 12:00 PM (Sundays off)
- 1:00 PM to 7:00 PM (Sundays off)

**Salary**:
$3,300 MXN weekly + bonuses

**Benefits**:

- Competitive salary with bonuses
- Flexible part-time schedule
- Sundays off
- Make an impact by helping children
- Build valuable customer service skills

Pay: From $3,300.00 per week

Work Location: In person