.The Collections Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.Responsibilities:Manages one team (consisting of support staff and or entry-level analysts). Manages team projects and deliverables. Uses independent judgment to resolve problems and troubleshoot discrepancies within computerized collection systems and the data contained therein. Uses expert knowledge in various skip tracing tools to locate debtors and to manage accuracy of personal information including home address, place of employment, wage and lien information, or bank accounts.Designs new work procedures, analyzes complex and variable issues with significant departmental impact. Manages staffing requirements to meet operational needs. Coaches staff; manages performance; makes compensation decisions; manages staff career development.Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues. Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions.Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals. Provides evaluative judgment based on analysis of factual information in complicated and unique situations.Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties.Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics