Who we are?
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business.
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
The claims function is meant to be a partner to the business segments, offering support, expertise and partnership. The existing diversity of the business portfolio demands from the claims role specialized expertise in the different business areas. The A&H claims team works with the business to support a wide array of products and offerings, through a complex and highly demanding distribution force and network. Claims has the responsibility of delivering and materializing the product offer and promise. In the case of A&H this opportunity is given in even the most sensible and highly complex situations where the health and well-being of our insureds and clients is touched and where we can make a significant difference at that level.
About the role
**What you need to know**:
The Claims Complex Dir Sr reports to the Country Head of Claims.
The Claims Complex Dir Sr is in charge and leads the Commercial Lines team which encompasses at least Property, Energy, Marine and Homeowners lines of business.
The team comprises a group of 10 to 14 FTE´s, a scope of control of 1 to 2 or 3.
The Claims Complex Dir Sr ensures cases are handled correctly, according to internal guidelines, policy terms and defined KPI´s.
The Claims Complex Dir ensures workflow of analysts and team members are equilibrated, according to standards and according to staffing model indicators.
Keeps close communication with the Head of Claims and Regional Product Leaders to ensure technical consistency.
Is the main point of contact for multi-National and service claim matters, becoming one of main liaison and interlocutor with other AIG claims units around the world.
Manages large claims with exposures beyond US$ 1 M according to internal guidelines and in conjunction with regional product leaders and regional senior management.
Filters technical complexity to correctly and timely escalate matters to Head of Claims, regional product leaders and ensure client servicing is addressed by properly managing expectations of key stake holders like client´s key contacts (risk managers, finance directors, etc.) or major brokers key claims contacts.
Supports client facing activities.
Supports technical training activities to junior claim analysts and reporting claim supervisors.
**What we're looking for**:
**Academic**: Business and/or Engineering
**Experience**:
5+ years of experience in the management of property, energy, marine claims for commercial and personal lines.
+5 years of experience in the management of international programs.
+5 years of experience in the handling of large / complex property, energy, marine claims.
+3 years in the management of claim handler teams.
Along with the above expertise required for the job, the following skills are required:
**Critical**: attention to detail, analytical, organization, client service, sense of urgency.
**Soft**: delegation, coaching and providing positive feedback.
**English fluency**: oral and written of at least 80 %.
LI-MF1
LI-AIG
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, dive