.**About Olly Olly**Hi, we're Olly Olly. We're a small-ish, but mighty team of digital marketing strategists, and creative visionaries, who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed happiness" to all our clients.We run from the run of the mill. We run from lazy marketing. We run from safety. From easy. We run toward streamlined systems, proven results, and marketing that yields results.We're powered by curiosity. We're curious about data, about facts, about the story behind the company, and about the people we're trying to reach.We play the long game. Keeping our client's marketing needs our main priority is what makes us tick.At Olly Olly, we believe in three things:- Good People- Hard Work- Happy ClientsFounded in 2018, we knew we needed to do more. More for small businesses, and more for the changes that were happening all over the world. That's when Olly Olly was born. We get how easy it is to get trapped in the whack-a-mole game of digital marketing — constantly popping your head up and engaging in the online world only to have to retreat back to focusing that energy on other parts of running a business. It's time to come out from hiding and doing it all on your own.**About The Role**- Olly Olly is seeking a world class Client Experience Specialist to join our Growing Fam'Olly!_The primary purpose of this position is to help our service teams retain clients who are thinking of closing their account. As aClient Experience Specialist you will be answering incoming queue calls from clients who have expressed a desire to cancel their account as well as assisting with answering the company's mainline to field incoming calls and route to the appropriate department.Whenever needed, you will call on delinquent clients to obtain payment or call previously canceled clients and attempt to resell them on our services. This is a great opportunity for the right person to get into a growing company who is looking for leaders in key departments.**You're excited about this opportunity because you will**- Answer incoming calls and make outbound retention calls to customers who have requested escalated support- Demonstrate the value of SEO to our customers every day by providing exceptional customer support- Identify opportunities to streamline and automate internal processes.- Provide timely follow-up on payment arrangements- Conduct proactive outbound client retention calls with accounts that are in jeopardy