.Be Part of Our MissionLearnlight is an EdTech company that's passionate about putting trainers at the heart of the learning experience because that's what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and communication skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we've worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment.Your Career OpportunityIn this exciting new career opportunity, you'll be reporting to the Team Leader in Client Success Management, LATAM on full-time hours and working from home remotely.As a Client Success Manager, you'll have a direct impact on building trustful relationships and providing ongoing support to our clients, as well as implementing new programs. You will:Develop a strong relationship with clients, serving as the primary point of contact throughout the program. Lead the implementation of programs, including client onboarding, product training, and webinars.Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics. Agree with clients on reporting needs, communication plans, objectives, and program requirements.Serve as the primary contact for client escalations from the Learner Success Management (LSM) team, handling complaints with appropriate solutions within SLA timelines.Update client information in systems and create platform contracts with agreed conditions, ensuring necessary data is transferred to relevant departments for program launch.Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction. Collaborate with Finance to ensure billing is accurate and timely.Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals. Identify opportunities for upselling or new product development.What You'll OfferAdvanced proficiency in both Spanish and English languagesExceptional ability to communicate (internally and externally) and foster positive business relationsBe client-centric and have the ability to adapt to different client profiles, including managing difficult conversationsDemonstrate agility and autonomy with technology (Dynamics, Learnlight platform etc.)Working proficiency in Microsoft Office 365 (Excel)What We OfferWe offer direct hiring with the company under a formal payroll system, including superior benefits such as 15 days of vacation and 22 days of holiday bonus.Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable)