.Cloud Data Analyst/Service Delivery Analyst (ITSM)Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.About the Opportunity Are you seeking to join an innovative team in an exciting Higher Education technology firm?If you are also passionate about analytics and have an interest to build an expertise in industry-leading tech tools: Snowflake (SQL), and Tableau dashboards, then this could be a great fit for you! In this role, the candidate will lead the development and management of Cloud Service Operations data assets and generate meaningful reporting in a lean, streamlined, and scalable fashion. The primary focus will be on the optimization of Cloud Service Operations information flow, data modeling, and delivering meaningful insights through Tableau and other industry-leading toolsThe candidate will join our Cloud Service Operations team to develop Cloud operations and delivery insights to support decision making and strategy setting at the highest levels of the organization. This candidate will: Where will you make an impact Assist with the definition and creation of executive or summarized-level reporting, compiling metrics across the Cloud organization, including tactical and strategic reporting, up to board of director level reporting. Build automated reporting at scale using ServiceNow, SQL, and Tableau for strategic programs including cloud governance, cloud operations, cloud engineering and cloud modernization.Partner closely with a variety of stakeholders to validate metrics relevant to their domains to compile, create, and best represent Cloud performance metrics. Work collaboratively with key Cloud stakeholders and cross-functional groups (e.G., Professional Services), and executive teams on the design, development, testing, implementation, and evaluation of data assets, reporting tools, and business processes to improve outcomes and drive better performance transparency across multiple teams. An ideal candidate will exhibit consultative 'problem-solver' qualities while working with business stakeholders, having a 'can-do' self-starter mindset to drive forward initiatives to be a valued team member supporting the digital evolution of the organization.What will you bring 3+ years of experience working with Cloud Operations processes (e.G