.Function/Team - ETS Collaboration Solutions Delivery reside in the Infrastructure organization in AZ IT under Enterprise Technology Services.The team is responsible for the following areas of IT:- Document storage and Workflow services- Microsoft Office 365 (Mail, SharePoint, OneDrive, Teams, Forms, Power Automate etc.)- Sharepoint On-premise 2013, 2016 or 2019 server- Mail, Calendar and Unified Communications- Microsoft Office 365 (Outlook, Teams etc.)- Skype for Business 2015 On-premise server- Teams Enterprise voice or Teams Direct Routing- Sonus SBC Gateways: SBC 1000, SBC 2000 & SBC 5100The Collaboration Solutions Delivery team will assist with the design, development, implementation and support of AstraZeneca IT Infrastructure technology. The role holder will be involved in analyzing requirements, implementing components of solutions as well as supporting solution enhancements and maintenance, which may require a close collaboration with third party suppliers. The Collaboration Services Specialist will adhere to the established AstraZeneca lifecycle methodology and practices. This may include maintaining program libraries and technical documentation of individual components within solutions.Role and Responsibilities- Develops technical expertise and provide inputs as required with project teams working on the development, implementation, maintenance and improvement of IT Infrastructure Operations solutions- Provides support in reviewing technical designs and ensuring adherence to the AZ Architecture Roadmap, Information Services Strategy and High-Level Designs, as well as regulatory requirements & standards by working closely with Architecture & Engineering (A&E) team- Implement any new services that is validated by A&E team by following the ITIL V3 principles- Assists in the preparation of business cases, Request for Proposals, supplier selection and evaluation of proposals- Assists more senior employees or peers in defining infrastructure solutions, ensuring alignment with the target benefits and value expected- Assists in the design, development, configuration and documentation of infrastructure components- Provides support with performance analysis and document solution components- Gathers and collates management reporting information on existing infrastructure solutions and services- Performs maintenance and support activities, routine analysis and evaluation on resource requirements necessary to maintain and/or expand service levels- Support colleagues in the Operations team by providing any technical input. Also takes escalation from the Operations team whenever necessary & work closely with the them.- Supports investigations of problems within existing solutions utilizing ITIL V3