_**Gordian Staffing, A New Way of HR**_Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions remotely. Our headquarters is in Omaha, Nebraska. We have offices abroad in Guadalajara and Mexico City.**About our client**:An HOA Management Community Association, which is proud of making their homeowners focus on what matters the most while they do all the hard work to keep the community moving. This Community Association will take care of the builders, developers, vendors, and all the needs the community may need to make sure everything is in its place.- We are looking for a _**Collections & Customer Service Agent **_to support the following activities:_- Log correspondence, including telephone and written communication, in our software platform.- Review homeowner accounts and process adjustments, and update address changes and related contact information in the database- Research missing or misapplied payments.- Assist homeowners with online account access, resetting passwords, online payments, and paperless billing.- Provide various administrative support.**Schedule**:- Monday to Friday_- _Regular schedule: _10:00 a.M. to 7:00 p.M. CST MX- _During daylight saving_: 9:00 a.M. to 6:00 p.M. CST MX**Benefits**:- Competitive Salary (According to experience)- Law benefits- Remote Work- Work Stability- Computer equipment- Major medical insurance- Christmas bonus of 30 days (Aguinaldo)- After the first 3 months, we add the following:_- Minor medical insurance (Clinic may vary according to your city).- Food vouchers (10% of the gross salary).- Restaurant tickets.- Saving fund (8% of the gross salary).**Minimum requirements**:- **MUST: Advanced English (Strong communication skills: writing and speaking).**:- 1 to 2 years of experience in collections and customer service.- Solid knowledge of Microsoft Outlook, Excel, and Word.- Ability to meet deadlines and address time-sensitive issues.- Ability to provide high-level customer service with astute attention to detail and organization.Pay: $16,000.00 - $20,000.00 per monthApplication Question(s):- What is your English level?- Where are you located?- What is your current salary?- What is your salary expectation?**Experience**:- collections: 1 year (preferred)Work Location: Remote