Join NexusTours as a Commercial Specialist EMEA, where you'll play a key role in supporting and strengthening our commercial relationships with top accounts. You'll work in a fast-paced, cross-functional environment, providing analytical insights and delivering a customer-centric experience.
Key Responsibilities:- Travel Partners Support: Provide indoor and outdoor commercial support for accounts and internal departments.- Health Check T2M & TP Maintenance: Monitor and support processes, SLAs, and health check indicators to ensure operational excellence.- Incidence Resolution: Liaise with and coordinate between all involved departments to resolve issues and enhance the Travel Partner experience.- Project & Strategy Management: Track project progress, ensure timely task completion, and develop new commercial strategies based on account needs. Requirements:- At least 1 year in business and commercial support roles.- Experience in the tourism industry, preferably with Destination Management Companies (DMCs).- Background in customer care and customer-centric operations.- Data and commercial analysis expertise.- Advanced English and Spanish proficiency (other languages are a plus).- Proficiency in Office Suite (Teams, Excel, Word, Outlook).- Strong analytical, organizational, and cross-functional collaboration skills.- Bachelor's degree in Administration, Tourism, or related fields (required). What we offer:- Hybrid work model (Office + Home office).- Above-law benefits: Medical insurance, Epic Days, birthday off, and exclusive discounts with NexusTours and partners.- Continuous learning and development programs.- A people-first culture that values diversity and inclusivity. Ready to make an impact? Apply now and start your #LifeChangingExperience at NexusTours!NexusTours is an equal opportunity employer, committed to diversity and inclusion.