.Company DescriptionVisa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.**Join Visa: A Network Working for Everyone.****Job Description**:Client Support Services works with issuers, acquirers, processors and merchants in country to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.**Job Scope**This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.**Responsibilities**- The Senior Account Manager is responsible for providing operational support to assigned Global/Regional (Signature and Strategic) Clients and their line(s) of business.- The individual in this position will manage a range of complex problems of diverse scope and take a broad perspective to identify innovative solutions requiring mínimal guidance, except where escalating to management is appropriate.- The individual is considered a functional expert and must have strong understanding of the Client's processing and operational business.- Develops Client Support strategies which align to the Global CSS strategies and applies advanced knowledge of Visa and Visa products, systems and procedures.- Establishes and fosters relationships with Clients and internal stakeholders at all levels of staff, acting as liaison for the client and other Visa groups. Coordinates internal resources to accomplish Visa and client objectives.- Works proactively with customers to ensure that both the Client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing).Prepares and delivers advanced reporting and SLA performance as appropriate.Qualifications**Basic Qualifications**:- 4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.G