**RH: Marisol Zavala**
**Position: Production support Engineer**
**Location: Mexico City | Toluca**
**Industry - Sector: Financial Services - Banking**
**What you'll do?**
- Provide a full scope of daily production support service, including live incident resolution as well as post-resolution issue management activities.
- Provide workarounds/resolutions with participation in crisis calls.
- Technical expertise in finding the root cause of major system issues - inputs based on business/operational requirements.
- Participate and contribute to the implementation of automations/new concepts to support production in the team.
- Ensure the use of best practices through compliance with the Group Compliance Policy.
- Creating batch plans and supporting weekend releases, raising production change orders, supporting various testing activities related to new implementations.
- Be part of Review, design and reengineering of processes with new technologies to improve performance.
**What you'll bring**:
- UNIX & LINUX
- Scripting languages - Java
- Basic to intermediate knowledge to understand Scripts.
- Monitoring Tool - Splunk and APPDynamics
**Soft skills**:
Work Underpressure, Quality at work, Results Oriented
**What can YOU expect in a career with Capgemini?**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
- Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.