.**Responsibilities**:Maintain and grow monthly recurring revenue for outmost valued customersDevelop strong customer relationships and serve in the role of trusted partnerEnsure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium customersPartner cross-functionally with support, professional services, and Customer Success Managers acting as a **Subject Matter and Product Expert****Requirements**:- Advanced English communication skills (B2)- +2 years **enterprise-level support** (Customer Service, Customer Success Manager, B2B Technical Support)- +1-year experience managing **contact center technology** or related (CCaaS/UCaaS: VoIP solutions, IVRs, WFM and queue management, conferencing and messaging, etc.)- Ability to work remotely, and independently as part of a Global Customer Success Management Team and a leadership team that will be in another geography- Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness- Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues- Internet connection +10 MBWe offer:- **Competitive salary**- Performance bonus- Pantry vouchers- Direct hiring and all law benefits- Monday to Friday schedule- **Permanent work from home**:- Life insurance- Medical insurance- 10 vacation days since 1st year**Responsibilities**:Maintain and grow monthly recurring revenue for outmost valued customersDevelop strong customer relationships and serve in the role of trusted partnerEnsure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium customersPartner cross-functionally with support, professional services, and Customer Success Managers acting as a **Subject Matter and Product Expert****Requirements**:- Advanced English communication skills (B2)- +2 years **enterprise-level support** (Customer Service, Customer Success Manager, B2B Technical Support)- +1-year experience managing **contact center technology** or related (CCaaS/UCaaS: VoIP solutions, IVRs, WFM and queue management, conferencing and messaging, etc.)- Ability to work remotely, and independently as part of a Global Customer Success Management Team and a leadership team that will be in another geography- Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness- Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues- Internet connection +10 MB**Qualifications**:Qualifications**:- Advanced English communication skills (B2)- +2 years **enterprise-level support** (Customer Service, Customer Success Manager, B2B Technical Support)- +1-year experience managing **contact center technology** or related (CCaaS/UCaaS: VoIP solutions, IVRs, WFM and queue management, conferencing and messaging, etc