Technical Skills:
Process Improvement Methodologies:
- Expertise in Lean, Six Sigma, Kaizen, or similar methodologies for process optimization.
Project Management:
- Proficiency in project management methodologies such as Agile, Scrum, or PMP, with
experience in tools like JIRA or Microsoft Project.
Data Analysis & Process Mapping:
- Strong skills in data analytics and process mapping tools (Microsoft Power BI, Visio).
ITIL (Information Technology Infrastructure Library):
- In-depth understanding of ITIL principles and IT Service Management (ITSM) practices.
Change Management:
- Proficiency in change mgmt. techniques, including stakeholder analysis & impact assessment.
Automation Tools:
- Familiarity with automation tools like Robotic Process Automation (RPA) to streamline IT
processes.
Quality Management Systems:
- Knowledge of quality management systems (QMS) such as ISO 9001, with experience in
implementing quality controls.
Soft Skills:
- Collaboration: Proven ability to work effectively in a team-oriented environment, building
- strong relationships with colleagues and stakeholders.
- Adaptability: Flexibility to adapt to changing priorities, new challenges, and evolving business
- needs in a dynamic IT environment.
- Strategic Thinking: Ability to think strategically and align process improvement initiatives with
- the organization's long-term goals.
- Time Management: Strong organizational and time management skills, capable of managing
- multiple projects and meeting deadlines.
- Emotional Intelligence: High level of emotional intelligence (EQ) to navigate interpersonal
- relationships, manage conflicts, and lead change effectively.
- Customer Focus: Commitment to understanding and meeting the needs of internal and external
- customers, focusing on delivering high-quality IT services.
Tipo de puesto: Tiempo completo
Sueldo: $90,000.00 - $100,000.00 al mes
Beneficios:
- Seguro de gastos médicos
- Seguro de vida
- Vales de despensa
Pago complementario:
- Bono de asistencia
- Bono de productividad
Lugar de trabajo: Empleo presencial