AstraZeneca is a global, innovation-driven biopharmaceutical business with a primary focus on the discovery, development and commercialization of prescription medicines. Our purpose as a company is to push the boundaries of science to deliver life-changing medicines and greater efficiency & innovation in healthcare. As science moves forward, technology needs to keep pace. AstraZeneca has created an extraordinary IT organization by radically reinventing the current IT operating model and organization design; supplier ecosystem optimization and insourcing; establishment of a network of global Technology Centers; significant Infrastructure and Technology transformation; cultural change and risk management. Responsibilities Leading critically important operations to ensure reliability, availability, and performance of key systemsLeading a team of operations professionals, implementing standard processes, and developing strategies to maintain operational excellence under various conditionsCollaborate with multi-functional teams to establish and enhance processes that give to the overall success and resilience of Data, Analytics and AI critical operationsIdentify and help drive continuous improvement initiatives to streamline processes and enhance automation to ensure products are delivered in a timely manner and of qualityMaintain solid understanding of platforms and business acumen enabling balanced strategy-aligned roadmap management and prioritized backlog deliveryLine manager responsibility for a team of operations professionals, providing mentoring, helping them create personal development plans and achieve their goalsCollaborate with HR for team development, identifying and hiring new talent, and performance managementIdentify and prioritize key operational initiatives to enhance efficiency and reliabilityLead staffing model strategy across shifts, ensuring teams are right sized to provide adequate support coverage to meet operational demandsCollaborate with multi-functional teams, including DevOps, Platform Engineering, Security & Business Teams to ensure alignment of critical operations with business objectives Operations and Incident Management Be responsible for the development and execution of incident response plans for critical systemsLead the response to major incidents (P1/P2) system outages and critical failures and delays), ensuring swift resolution and minimal impact on operationsFacilitate communication and coordination during critical incidentsEvaluate existing operational processes and workflows, finding opportunities for improvementImplement standard methodologies to streamline operations and enhance overall efficiencyCollaborate with Platform Success & DevOps teams to identify and mitigate operational risksEnsure Critical Operations team is trained and is using the latest supervising solutions to ensure real-time transparency into product and platform health and performance Service Introduction Ensure comprehensive documentation is available for critical operations processes, procedures, and incident response plansEnsure that documentation is up-to-date and accessible to relevant team membersEnsure a structured knowledge transition process is established and followed for acceptance of new service Requirements Degree level education or equivalent experience in computer science, information technology, or a related fieldDemonstrable experience in a leadership role supervising critical operations or IT operationsSolid understanding of IT infrastructure, systems, and operations managementExperience with incident response frameworks and methodologiesAbility to interpret and communicate technical information into business languageExcellent problem-solving and decision-making skill in high-pressure situationsGood communication and interpersonal skillsKnowledge of data processing frameworks (e.g. Apache Spark) and data storage solutions (e.g. data lakes, warehouses)Experience with data orchestration tools (e.g. Apache Airflow)Demonstrable experience in identifying and driving continuous improvement opportunitiesSolid understanding of Agile Software Development techniques and MethodologiesDemonstrate initiative, strong customer orientation, and cross-cultural working
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