Csr Controls

What are you going to do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order ProcessingOrder input in SAP (different order types)Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)Backorder monitoring and order managementMonitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.Maintenance of planned shipping days (delays, customer requests, etc)Handle customer order cancellations (DOA)Monitor call-off ordersEnquiry handlingHandle customer questions on deliveries, delays, problems, etc.Follow-up on pending basic quotesCoordinate approach with Inside/outside sales representativeCustomer careHandle customer questions effectively and in a service-oriented mannerFollow up on actions requested in sales representatives call reportsInform customers about changed delivery times and equivalent productsFiling & miscellaneousCase management in SalesforceKeep customer details and price agreements up-to-date.Collect, share and document leads, projects, competitor detailsWhat are we looking for?-Fluent in English (conversational)-Customer-oriented experience with a focus on details- PC skills – MS office-Communication and interpersonal skills-Problem-solving-SAP (desirable)