Customer Care Analyst

Overview:
Support, Monitoring and Follow-up of operational activities through Internal WWS and External Client Systems...

**Job Description**:

- Administrating all reports from the last day (Start report, Inventory, Available load, check status of units).
- Close communication with customer when requires information from campaigns. Close communication with operations team.
- Coordinates delivery around 500 units per day with the client by carhaul. Attends meeting, reviews daily requirements.
- Supports all daily requirement in the department. (Special report, documentation, coordinate staff (Carhaul and rail loading)

Job Requirements:

- 3 years' experience in operations.
- SOP, EHS, Kaizen, 5S, WOW.
- Microsoft Office computer skills, and database navigational skills.
- English language proficiency at beginner level.
- Experience to operations process and warehouse management.
- Experience with Wits(Inventory, holds, units status, load delivery, EDI 404.

Work style:

- Customer centred.
- Focus on results.
- Frustration tolerance
- Problem solving.
- Work Organization.

**Conflict management**

Pay Type : Salary