Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.
We are looking for an enthusiastic Customer Care Expert to join our dedicated team, such an expert must be polite, and professional to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
Our Customer Care Expert may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer. Our Customer Care Expert will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Aligning to our organizational culture, values, and policies.
The main goal of the Customer Care Expert is, to provide an excellent experience to our customers.
**Customer Care Expert Responsibilities**:
- Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
- Building lasting relationships with customers and other team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that suit client needs better.
**Requirements**:
- High school diploma or equivalent. More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability to build a career within the company.
- Fluency in multiple languages may be desired.
- Schedule availability.