Customer Care Supervisor

Overview:It is the responsibility of the Customer Service Supervisor to coordinate and guarantee % of the customer's requirements in the following areas: inventories, reception, shipments, conditioning, campaigns, transit monitoring, unloading of imports, updating of systems; and also coordinate planning with the internal team to meet the client's objectives.
ResponsibilitiesFunction:Guarantee that the Reporting generated from the daily operation is provided in a truthful, complete and timely manner, thus controlling Inventory %.Provide timely follow-up to specific customer requirements.Identify areas of opportunity in the Customer Service Process.Follow-up and Conclusion of Corrective Actions concerning the Customer Service area.Train Customer Service Personnel.Monitoring of KPIs and statistical results of RECEIPT and SHIPMENTS.Periodically validate that updates to the Systems General Planning: Planning of receipt, shipments Plant and Ports.Projected receipt plant by market.Constant communication about special requests.Projection for processes to the units.Shipment results and receipts according to forecast.Planning Internal physical and fiscal inventories.Attend conferences.Decision-making about the department.
QualificationsEducation: Bachelor's degree in Computer Science, Commerce or Logistics.
Knowledge: Customer service, planning and communication.Experience:Required Language:Availability to travel: