Customer Care Supervisor Ii

Overview:Coordinate logistics processes, priorities and vehicle inventory status with operations and carriers, maintain communication and customer service, based on the processes established in:Ø ISO 9001:2015 (Quality Management Systems)**Job Description**:- Ensure customer satisfaction and treatment- Inform customer requirements to the entire organization through operational plans and programs.- Coordinate activities related to the fulfillment of Client requirements- Keep the Client informed about the status of their requirements.- Review Customers' systems on a daily basis to ensure shipment needs and process requirements are met.- Analyze customer demand and operational availability.- Preparation of shipment and receipt programs.- Shipment Logistics Planning.- Follow-up to the vehicle billing system.- Inventory GenerationØ Shipment logistics planningØ Strategic decision-making in the planning of shipments and receipt of vehicles.Ø Communicates customer demand and requirementsØ Direct relationship with the customerØ Supervise and provide support to operational areas.Ø Maintenance of the billing system and the ERP/SAP/ASN system.Ø Negotiation with clients.Job Requirements:- Education: Bachelor's degree in Logistics / International Business, Industrial Engineering, Business Management or similar.- Experience: Minimum 3 years in a similar position within the industry (Manufacturing, Automotive and/or Logistics).- Knowledge: Inventory control, database, computer science, quantitative methods, management of WITS, NISS, NSEV, MS Excel systems, working knowledge of MS Windows, Word, presentations, with special attention to keeping Outlook files organized.- Required Language: Intermediate-Advanced English- Availability to travel: OccasionalPay Type : Salary