Customer Experience Trainee

Ria's mission is to be the world's most progressive money transfer company by offering service excellence and the most competitive and reliable remittance payment services to our customers.

RIA Money Transfer is a leading global money transfer company committed to providing fast, safe and affordable financial solutions to customers around the world.

**Responsibilities**
- Execute the manual geolocation validation process according to established criteria and protocols.
- Analyze and review data related to Operation's SLAs.
- Collaborate with the team to ensure accuracy and quality of data collected.
- Identify and report potential gaps or errors in geographic information.
- Provide general support on tasks related to the Retailing the Network project.
- Support on Zendesk Ticketing System Configuration for RevOps teams.

**Qualifications**
- Active student in the last semesters of a bachelor's degree in a related discipline (Engineering / Administration / International Business).
- Intermediate-advanced level of English.
- Strong attention to detail and ability to perform tasks accurately.
- Ability to analyze data and draw meaningful conclusions.
- Basic knowledge of data analysis tools (preferred but not required

**For appliying you must have insurance service provided by your school.

We offer:

- Economic support.
- High possibilities of obtaining a full-time position in the company.

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job ID 300000159212385