As a Customer Master Administrator LATAM is responsible for administration and maintenance of external customer master data and the execution of data governance policies and procedures in Salesforce and SAP systems.
- Creation and Modification of Customer and Professional Accounts in Salesforce
- Creation and Modification of Commercial Accounts in Salesforce & SAP
- Assignment and Deallocation of Territories for commercial Sales Force for all types of accounts in Salesforce
- Affiliation and Disenrollment for Customer and Professional accounts in Salesforce
- Subordination and de-subordination of Customer and Comercial Accounts in Salesforce
- Dissemination of Salesforce LATAM Metrics reports to Commercial Team
- Creation and modification of commercial accounts for employee sales
- Assurance of data quality maintained
- Proactive participation on local and regional projects regarding Customer Master
- Active participation, transfer of knowledge and good practices sharing local requirements on global projects among collaboration with the ICO
- Generation and Analysis of Territory List Reports, used by Commercial Team for correct territory assignment in Salesforce & Excel *
- Generation and Analysis of Account Affiliation Reports, used by Commercial Team for correct territory assignment in Salesforce & Excel *
- Generation and Analysis of Account Subordination Reports in Salesforce & Excel *
- Management and generation of reports for Salesforce KPI's on Leads and Field Requests*
- AFCM Controls for Changes and Creations on Customer Master*
- Monthly presentation of Customer Master results, KPI's, volumes, risks, success stories and highlights*
- Validation and / or revision of supporting documentation for commercial account creation*
- Provide training to sales team regarding the usage of tools used by Customer Master Administrators, example Salesforce & CAC form*
- Local Process Owner for Customer Master as a first-tier contact for regional and global initiatives *
- Creation and follow up of incidents on ITSM portal regarding Customer Master
WHAT YOU'LL BRING TO ALCON:
- Licenciatura completada a fin
- Años de Experiência de 0 a 2 años
- SAP
- Sales Force
- Excel intermedio
- Inglés básico
HOW YOU CAN THRIVE AT ALCON:
- Opportunity to join a growing, early-stage organization built within a mature, stable global company.
- Friendly working environment and a diverse and highly motivated team
- Individual career development plan and possible career growth within a newly created account
- Truly international environment and daily interactions with colleagues and stakeholders from all over the world
- Attractive benefits & compensation package
- Flexible hours and remote work possibilities
Alcon Careers
Job Functions
- Creation and Modification of Customer and Professional Accounts in Salesforce
- Creation and Modification of Commercial Accounts in Salesforce & SAP
- Assignment and Deallocation of Territories for commercial Sales Force for all types of accounts in Salesforce
- Affiliation and Disenrollment for Customer and Professional accounts in Salesforce
- Subordination and de-subordination of Customer and Comercial Accounts in Salesforce
- Dissemination of Salesforce LATAM Metrics reports to Commercial Team
- Creation and modification of commercial accounts for employee sales
- Assurance of data quality maintained
- Proactive participation on local and regional projects regarding Customer Master
- Active participation, transfer of knowledge and good practices sharing local requirements on global projects among collaboration with the ICO
- Generation and Analysis of Territory List Reports, used by Commercial Team for correct territory assignment in Salesforce & Excel *
- Generation and Analysis of Account Affiliation Reports, used by Commercial Team for correct territory assignment in Salesforce & Excel *
- Generation and Analysis of Account Subordination Reports in Salesforce & Excel *
- Management and generation of reports for Salesforce KPI's on Leads and Field Requests*
- AFCM Controls for Changes and Creations on Customer Master*
- Monthly presentation of Customer Master results, KPI's, volumes, risks, success stories and highlights*
- Validation and / or revision of supporting documentation for commercial account creation*
- Provide training to sales team regarding the usage of tools used by Customer Master Administrators, example Salesforce & CAC form*
- Local Process Owner for Customer Master as a first-tier contact for regional and global initiatives *
- Creation and follow up of incidents on ITSM portal regarding Customer Master
ATTENTION: Current Alcon Employee/Contingent Worker
- Find Jobs for Employees
- Find Jobs for Contingent Worker