Customer Operations Specialist

Detalles de la oferta

.Customer Operations Specialist Description: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. This is a customer-facing role with strong partner engagement. The specialist is accountable for order execution and backlog management to support customer requirements and enable HP's financial objectives. Responsibilities: Acts as a first point of contact for regular, ongoing customer accounts and some "top tier" customers, on daily operational matters. Ensures orders are executed to meet service level agreements and supply chain requirements to deliver exceptional customer experience. Resolves operational issues that may arise from the end-to-end sales process (e.G., order status, returns, deliveries, invoicing). Engages with other functions and organizations to resolve issues (e.G., sales teams, supply chain, logistics) as they relate to customer support. Acts as a point of contact for a specialized topic (e.G., order management, special pricing) and trains team members. Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities. Represents the team as a subject matter expert on internal processes to other functions and organizations. Accountable for order execution and backlog management; ensures orders are processed effectively and efficiently; manages shipment tracking and delivery. Responsible for the Total Order to Cash Cycle (Order entry to Invoicing). Utilizes track-n-trace as a competitive advantage to meet customer RDD requirements. Customer facing role. Partners with Contracts/GTS/Credit to meet/exceed customer requirements. Partners with SC and Logistics Network to meet/exceed customer requirements. Ensures OM Compliance - SOX, SAB101, SOD, Records Retention. Education and Experience Required: First level university degree or equivalent experience. Typically, 2-4 years of related experience (e.G., supply chain, customer service, procurement, financial management). Knowledge and Skills: Strong communication skills with the ability to convey medium impact messages clearly (verbal, written, and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required. Intermediate understanding of moderately complex internal operational issues. S4 Knowledge is desired. Advanced MS Excel knowledge is required. Developed problem-solving and analytical skills. Broad knowledge of the end-to-end process of Supply Chain operations. Developing knowledge of local legal compliance issues. Demonstrated teamwork and collaboration skills. Ability to structure and apply developed organizational skills to manage daily operational issues. Job: Sales Operations Schedule: Full time Shift: No shift premium (Mexico) Travel: Relocation: Equal Opportunity Employer (EEO): HP, Inc


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

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