Customer Service Agent 2

**This is a full-time onsite position in TIJUANA.**The functions of the Customer Service Agent is to be a link between the customer and our Company, ensuring the customer's value and providing a greater experience. Focus is always assured while working with our sales and shipping teams to ensure time and efficiency in our clients' delivery process.**RESPONSIBILITIES**Enter customer orders (solve/get answers to ambiguities) in ERP / CRM softwareConfirm order shipping date, location, time for delivery, and other inquiries, regarding his order.Write proform invoicesCommunicate discrepancies with customer order (credit, MOQ, price, locations, number of products)Make sure orders are shipped; if not, verify why and when they will ship.**REQUIREMENTS**Bachelor's degree preferable, Unfinished ok, High school / Preparatoria - is a must.Experience in customer service (Industry preferable/ Call Center Acceptable)Good communication skills are needed for this position. (no slang)Fluent in English is a requirement for this position (spoken/written).Computer skills required. MacOS user level (preferable)No transportation issues - have your car (preferable).