Customer Service And Bilingual Collections Specialist

Company OverviewWe are a leading telecommunications company offering a range of services and products to our customers.SalaryThe monthly base salary for this position is $18,225 MXN (before taxes). Additionally, you will receive monthly grocery vouchers of $1,519 MXN every 14 days and restaurant vouchers of $1,216 MXN every 14 days.Job DescriptionThis role involves providing effective communication and negotiation skills to overcome objections and find solutions. You will also achieve collection goals by providing customer service and securing collections as soon as possible.Required Skills and QualificationsYou should have advanced conversational English to converse seamlessly with U.S. customers.Previous experience in customer care, billing, collections, or similar roles is highly desired.You should be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.BenefitsLife insuranceVacation days, plus three personal days, onsite medical and more.50% discount on five lines of AT&T Wireless service.Paid starting from your first day of training, including some benefits like meal and grocery vouchers.OthersThis is a non-remote position that requires working in our offices. The weekly hours are 40, and the time type is regular. The location is Guadalajara, Jalisco, Mexico. AT&T provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.