PROFILE:
- Associate degree or higher preferred.
- Previous experience in a telephonic or personal customer contact position is preferred.
- Customer service orientation.
- Excellent communication skills, written and verbal.
- Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers.
JOB DESCRIPTION:
This position provides high quality telephonic / non-telephonic support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase revenues. Additionally, this position initiates the escalation process for unresolved customer problems. CS Representatives performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.
RESPONSIBILITIES:
- Work includes assisting customers telephonically or non-telephonically with service and support issues.
- Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence
- Individuals are expected to perform as positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
- Ensure productivity and quality levels are met in order to meet and exceed customer expectations.
- Provide proactive support to segmented customer groups.
- Research and troubleshoot Website design issues and questions ranging from simple to complex in a timely manner
- Provide customers with expert advice that will assist them in achieving the highest possible visibility on the web. This may range from online collaboration to search engine optimization tips.
- Project participation and idea generation that insures continuous improvement of department tools and resources.
Tipo de puesto: Tiempo completo
Salario: $13,000.00 - $15,500.00 al mes
Horario:
- Turno matutino
Prestaciones:
- Ayuda o servicio de transporte
- Caja de ahorro
- Seguro de gastos médicos
- Vales de despensa
Tipos de compensaciones:
- Bono mensual
Experiência:
- Customer Service: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
