Customer Service Lead

About Solo Stove**This is our reason for being**: We design simple, ingenious outdoor products that help you create good moments that become lasting memories.With everything we do as a company, we challenge the status quo. We find new ways to look at commonly accepted scenarios and make them better. From our super-efficient, ultra-light camp stove that runs on sticks and twigs to our fire pits that produce a mesmerizing, smokeless flame, our products are designed to be the perfect tool.Working at Solo Stove means appreciating the chance to help others create good moments with our products. We're looking for team members to share in our vision and embody our company values:Job OverviewResponsibilities and Duties- Actively lead and train members of the Customer Service Team to achieve maximum results- Accurately perform administrative duties in a timely manner- Document and evaluate teams progress and development- Resolve customer escalations- Perform other duties as required and assigned by your Manager and upper management- Drive culture, planning and execution of change management**Qualifications**:- Bachelor's degree in business administration, or relevant field.- 3 years of proven experience in a customer service leadership position.- Proficiency in Microsoft Office- Outstanding written and verbal communication skills in Spanish & English.- Good understanding of management practices and techniques.- Excellent leadership and interpersonal skills.Language- English: 100% Written / 100% Spoken